Sands China Presents 11th Because We Care Team Member Awards

Outstanding team members recognised for exemplifying company’s core culture of service  

(Macao, July 10, 2019) – Sands China Ltd. paid tribute to some of its most exemplary team members June 27 at the 11th Because We Care Team Members Awards at Sands^® Cotai Central.

The awards were inaugurated in 2013 to honour team members who epitomise Sands China’s Because We Care culture of service, which comprises four cultural values: We Are Friendly, We Are Professional, We Are Active Listeners, and We Are One Team.

Dr. Wilfred Wong, president of Sands China Ltd., said: “The year 2019 marks the 15th anniversary of the company’s first property, the Sands Macao. Since its opening in 2004, our team members have established a strong tradition of excellence, and that has been further reinforced by the cultural values of Because We Care. With those values in mind, we have worked together and supported each other in a common goal – providing exceptional service to guests and to each other – and that is something that has made Sands China a leader in our industry.”

At the awards ceremony, Sands China premiered a series of video featuring management members, so as to encourage team members to understand more about the Because We Care values. Sands China will continue promoting the company’s core culture with comics and animated videos at its properties’ back-of-house team member areas and through in-house communication platforms. The goal is to reinforce team members’ understanding of Because We Care service culture with an interesting and practical approach, so that their exceptional service will continue to contribute to Macao’s position as a world centre of tourism and leisure.

For each year’s awards, Sands China team members are invited to participate in a company-wide nomination process, with more than 300 individuals and teams nominated this year, comprising over 700 team members nominated in total. Top individual and team nominations – over 60 of them in total this year – are shortlisted by a judging panel of previous award winners, and all team members are then invited to vote for their favourite nominees. This year’s awards drew an enthusiastic response from team members, with more than 30,000 votes cast.

After all votes are tallied, gold, silver and bronze winners are named each year in seven award categories: Influential Service, Exceptional Spirit, Impressive Performance, ECO360 Live Green, People’s Choice, Best Leadership, and Outstanding Teamwork.

The awards ceremony was attended by nearly 800 nominees’ family, friends and fellow team members. All nominees received thank you certificates from Sands China, and a variety of cash and other prizes were awarded to the 21 winners.

The winners of the 11th Because We Care Team Member Awards are:

Award	Gold	Silver	Bronze
Influential Service Award	Joan Lin	Rajesh Shahi	Heidi Choi
Exceptional Spirit Award	Warren Cabada	Ng Oi Tai	Manuel Chau
Impressive Performance Award	Annie Pan Shirly Li	Yolanda Wu	Jack Han
ECO360 LIVE GREEN Award	Facilities – Venetian Hotel Audio Visual Team	The Sands China Wardrobe Team	Jack Chan
People's Choice Award	Andy Chan	Renee Lao	Kiki Luo
Best Leadership Award	Stephy Chong	Bee Chen	Yumi Onuki
Outstanding Teamwork Award	Emporio and Boutique Gondola Signature Store Team	Table Games Tournament Parade Team	Community Affairs

Photo caption: Sands China honours exemplary Sands China team members at the company’s 11th Because We Care Team Member Awards June 27 at Sands Cotai Central. Awards are given to individuals and teams who embody Sands China’s four cultural values of friendliness, professionalism, active listening, and teamwork. Sands China team members are invited to participate in a company-wide nomination process, with more than 300 individuals and teams nominated this year, comprising over 700 team members nominated in total.