WORKFORCE DEVELOPMENT
Empower career and business growth to promote prosperity and create a thriving local industry
2025 PILLAR AMBITION
7 MILLION HOURS OF WORKFORCE DEVELOPMENT TRAINING
Sands China’s City of Gourmet - Youth Development and Integration Programme was awarded the Pacific Asia Travel Association (PATA) Gold Awards 2022 in the Young Empowerment Initiative category. A 20-segment series designed to develop skills-based young talents, especially in the food and beverage industry, the programme inspires the young generation with various star chefs offering master chef classes and support spanning pre-employment, onboarding, and after employment.
"I was attracted to join this program because of the horizontal career development opportunities and the opportunity to obtain international certifications in the F&B industry... In less than two years I have rotated through Chinese, Western, and Japanese restaurants, as well as the Catering Sales and Marketing department." CAROLINA LOU, ASSISTANT MANAGER OF HIRO
For more information, please visit our carers page.
SUPPORTING LOCAL BUSINESS AND PARTNER DEVELOPMENT
We work with our suppliers and partners to build mutually beneficial relationships that help them advance their businesses.
From a local to global stage, we are committed to support transformation and expansion of local SMEs by providing them with the skills, knowledge and opportunities to grow into international brands. We have partnered with Vastcom Technology since 2014, and have supported the development of their workforce by providing practical business training, including management skills and global technology insights. Vastcom has grown from a small local SME into a multi-national company, and is now also working with our sister property Marina Bay Sands in Singapore.
For more information, please visit our SME support page
Health, Safety and Well-being
Protect physical security and promote overall wellness
A “Healthy Corner” is set up in our Heart of House area at all properties, where team members can self-monitor their body mass index, blood pressure, and pulse rate, and receive wellness tips. In 2022, we have held workshops focusing on women’s health namely “Stay Ahead of Women’s Cancer”, delivered by a professional Practitioner and with over 60 female team members learning how to prevent cancer by performing regular self-exams.
Responsible Gaming and Financial Crime Prevention
Ensure safeguards and protocols for responsible, ethical and lawful behavior
To promote a safe and responsible environment at our resorts, we maintain a robust responsible gaming strategy and have invested significantly in policies and procedures to prevent illegal financial activity.
In 2022, The Venetian Macao and The Londoner Macao obtained the newly developed Macao-localized Responsible Gaming Indicator accreditation.
Customers
Help customers make informed decisions
Team members
Avoid gambling risk, develop positive attitude, train to help customers
Community
Leverage resources to educate vulnerable groups to avoid gambling risk
Government
Help customers make informed decisions
NGO and local partners
Avoid gambling risk, develop positive attitude, train to help customers
General public
Leverage resources to educate vulnerable groups to avoid gambling risk
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CustomersHelp customers make informed decisions |
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Team membersAvoid gambling risk, develop positive attitude, train to help customers |
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CommunityLeverage resources to educate vulnerable groups to avoid gambling risk |
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GovernmentHelp customers make informed decisions |
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NGO and local partnersAvoid gambling risk, develop positive attitude, train to help customers |
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General publicLeverage resources to educate vulnerable groups to avoid gambling risk |
2025 TARGET
80,000 hours of responsible gaming team member training
For more information, please visit our responsible gaming page.
Human Rights
Respect the fundamental rights and freedoms of our team members, suppliers and guests
We are firmly committed to protecting human rights and have a zero-tolerance policy for violations. Safeguards are fully integrated into our business through steadfast action to uphold the highest ethical standards.
TARGET
Maintain a zero-tolerance policy for Human Rights
violations.
HUMAN RIGHTS POLICIES
Human Rights Statement
Code of Business Conduct and Ethics
Supplier Code of Conduct
Preventing Discrimination and Harassment
Policy
Global Human Trafficking Prevention
Policy
Reporting and Non-Retaliation Policy
Diversity, Equity and Inclusion
Provide a collaborative, equitable environment for all and opportunities for under-represented groups
We believe that integrating diverse perspectives and promoting inclusiveness inspires positive outcomes in our community. Our diversity, equity and inclusion (DEI) initiatives target the most relevant issues and specific populations in our region with the goal of removing systemic barriers and advancing underrepresented groups.
2025 TARGETS
45% female representation in management by 2025 on the path to gender parity
47% female representation in junior management by 2025 on the path to gender parity
In 2022, Sands China introduced new benefits for women returning from maternity leave, which include providing an hour off at the beginning or end of shifts for 30 days after return to help with childcare. These new benefits are the first among Macao integrated resort operators, and aim to offer flexibility to mothers who may face unpredictable physical issues during the early stages of returning to work.
Also in 2022, our long-term partnership with the MSO’s Healthy Athletes Program was recognized with a Golisano Health Leadership Award in recognition of our excellent work dedicated to creating a healthy and inclusive community for people with intellectual disabilities, and promoting equal access to healthcare and wellness.