People

We are committed to empowering and inspiring those who choose to work with and patronize our Company and its properties. We have both a responsibility and a desire to build strong relationships with the people we touch – our team members, suppliers, partners and guests.

WORKFORCE DEVELOPMENT

Empower career and business growth to promote prosperity and create a thriving local industry


2025 PILLAR AMBITION
7 MILLION HOURS OF WORKFORCE DEVELOPMENT TRAINING

In 2021, 46 team members completed the University of Macau's one-year diploma in business management, which was specifically designed for Sands China team members as a bridge between secondary education and a bachelor's degree. The Company also supports team members in obtaining professional certifications from the Macao Occupational Skills Recognition System to promote excellence in a number of services and disciplines.




HIGHLIGHT CAREER OPPORTUNITIES IN ALL DISCIPLINES

Another primary focus of our workforce development initiative is to help advance professional capability and service excellence in both the hospitality industry and among the larger labor pool. Sands China offers the Career Experience Opportunities program, which provides university students with on-the-job training in various operational areas. As a long-term learning platform, students receive professional training while gaining actual work experience and can become supervisory-level team members upon graduation if they complete program requirements with good performance. In 2021, seven participants gained full-time positions.


For more information, please visit our careers page



SUPPORTING LOCAL BUSINESS DEVELOPMENT

The Sands Procurement Academy, a comprehensive training program focused on providing practical knowledge to SMEs, micro-enterprises, Macao young entrepreneurs and "Made-in-Macao" businesses, welcomed its ninth and tenth cohorts, with 110 SMEs completing training for a total of 338 graduates since 2017.


For more information, please visit our SME support page

Diversity, Equity and Inclusion

Provide a collaborative, equitable environment for all and opportunities for under-represented groups

We believe a business culture that celebrates diverse perspectives and promotes inclusiveness can inspire positive outcomes in our community. Though our diversity initiatives address different populations and issues, we are committed to removing systemic barriers and advancing all under-represented groups.


2025 TARGETS

45% female representation in management by 2025 on the path to gender parity

47% female representation in junior management by 2025 on the path to gender parity


Over the past year, we have introduced several team member initiatives to further our DEI progress. We provide a variety of support programs to empower younger, older and disabled team members. For example, our well-rounded internship and training programs allow young graduates to grow academically and professionally, while the Golden Age Program provides a wide range of post-career benefits to our elderly team members. We also have incorporated more DEI focus into our hiring practices and engaged a DEI-focused recruiter.

Health, Safety and Wellbeing

Protect physical security and promote overall wellness

More than 11,000 team members participated in a variety of activities and initiatives during our annual Occupational Safety and Health (OSH) Month. In addition to offering general OSH knowledge, 2021 OSH Month activities highlighted safe and healthy habits. In collaboration with myFITNESS, team members were encouraged to eat a plant-based diet in support of better health, and back-of-house health booths provided team members with free health advice.

Human Rights

Guarantee fundamental rights and freedoms for all people

We are firmly committed to protecting fundamental rights and freedoms for all people. Human rights protection is fully integrated into our business, with stringent processes and rigid standards to enforce our zero-tolerance policy for human rights violations.


TARGET
Maintain a zero-tolerance policy for Human Rights violations.

HUMAN RIGHTS POLICIES

Human Rights Statement
Code of Business Conduct and Ethics
Supplier Code of Conduct
Preventing Discrimination and Harassment Policy
Global Human Trafficking Prevention Policy
Reporting and Non-Retaliation Policy


Responsible Gaming and Financial Crime Prevention

Ensure safeguards and protocols for responsible, ethical and lawful behavior

We provide a best-in-class global responsible gaming program to reduce gambling risk and help our guests make informed choices. We know that responsible gaming initiatives help patrons make informed decisions to teat gaming as a source of entertainment. In addition, we seek to work with a range of stakeholders to tackle issues:

Customers

Help customers make informed decisions

Team members

Avoid gambling risk, develop positive attitude, train to help customers

Community

Leverage resources to educate vulnerable groups to avoid gambling risk

Government

Help customers make informed decisions

NGO and local partners

Avoid gambling risk, develop positive attitude, train to help customers

General public

Leverage resources to educate vulnerable groups to avoid gambling risk

Customers

Help customers make informed decisions

Team members

Avoid gambling risk, develop positive attitude, train to help customers

Community

Leverage resources to educate vulnerable groups to avoid gambling risk

Government

Help customers make informed decisions

NGO and local partners

Avoid gambling risk, develop positive attitude, train to help customers

General public

Leverage resources to educate vulnerable groups to avoid gambling risk


2025 TARGET
80,000 hours of responsible gaming team member training


For more information, please visit our responsible gaming page.